Privacy policy

Here is a comprehensive Privacy Policy customized for Eloura Home:

Privacy Policy

Last Updated: September 27, 2026

Eloura Home ("we," "us," or "our") operates this store and website to provide you with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from elourahome.com (the "Site") or otherwise communicate with us.

1. Personal Information We Collect

We collect personal information to provide and improve our services, process your orders, and communicate with you. The types of information we collect include:

Contact Information: Name, shipping address, billing address, phone number, and email address.
Payment Information: Payment method details, credit/debit card numbers, transaction history, and billing records (processed securely through our payment gateways).
Account Details: Saved preferences, order history, and customer service inquiries.
Device & Usage Data: IP address, browser type, device information, browsing history, and interactions with our website via cookies and similar tracking technologies.

2. How We Use Your Information

We use your personal information for the following business purposes:

Fulfilling Orders: Processing transactions, arranging shipping, managing returns/exchanges, and sending order confirmation and tracking updates.
Customer Support: Responding to inquiries, troubleshooting issues, and managing customer service inquiries.
Marketing & Communications: Sending promotional updates, special offers, and store news (you may opt out at any time).
Fraud Prevention & Security: Verifying transactions, monitoring for potential security risks, and preventing fraudulent activity.
Store Optimization: Analyzing website traffic and usage trends to improve user experience and product offerings.

3. Sharing & Disclosure of Personal Information

We do not sell your personal information. We only share your data with trusted third-party service providers to help run our business:

E-Commerce & Service Providers: Powered by Shopify, which securely processes transactions, hosts our storefront, and manages store infrastructure.
Payment Processors & Carriers: Payment gateways and shipping/logistics providers (e.g., USPS, UPS, FedEx) to fulfill your orders.
Legal Requirements: We may disclose information if required by law, subpoena, or government requests, or to protect our rights, safety, and property.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance browsing, remember your cart items, analyze traffic, and offer personalized content. You can manage or disable cookies through your web browser settings, though some features of our website may not function properly without them.

5. Your Rights & Choices

Depending on where you reside, you may have the following rights regarding your personal information:

Access & Portability: Request a copy of the personal data we hold about you.
Correction: Request updates or corrections to inaccurate personal information.
Deletion: Request the deletion of your personal data, subject to legal and contractual exceptions.
Opt-Out of Marketing: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at elourahome@outlook.com.

6. Data Security & Retention

We maintain reasonable technical and organizational safeguards to protect your personal information against unauthorized access, loss, or misuse. We retain your information only as long as necessary to fulfill orders, maintain active accounts, resolve disputes, and satisfy legal obligations.