Shipping policy
At Eloura Home, we strive to deliver your order quickly and reliably. Please review our shipping policy below to understand our processing times, shipping methods, and tracking procedures.
1. Order Processing Time
-
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
-
You will receive another notification once your order has shipped, along with a tracking number.
2. Shipping Rates & Delivery Estimates
-
Standard Shipping: Estimated delivery within 3 to 7 business days after processing.
-
Free Shipping: We offer free standard shipping on orders over $50.
-
Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to carrier volume, weather, or customs delays.
3. Order Tracking
-
Once your order has shipped, you will receive an email containing a tracking number.
-
Please allow up to 24 to 48 hours for tracking information to update in the carrier system.
4. Order Changes & Cancellations
-
If you need to make changes to your shipping address or cancel an order, please contact us immediately at elourahome@outlook.com.
-
Once an order has entered processing or has been shipped, we are unable to make changes or cancel the shipment.
5. Lost, Stolen, or Damaged Packages
-
Eloura Home is not responsible for packages lost, stolen, or damaged during transit once handed over to the carrier.
-
If your package arrives damaged or appears lost, please contact the carrier directly or reach out to us at elourahome@outlook.com so we can assist you in opening a claim.
6. Contact Us
For any questions regarding your shipment, order status, or delivery, please reach out to our support team:
-
Email: elourahome@outlook.com
-
Response Time: We aim to reply to all inquiries within 24–48 hours on business days.