Refund policy
At Eloura Home, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
1. 30-Day Return Window
You have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Non-Returnable Items
Opened or used replacement filters and mineral bead refills (for hygiene and safety reasons).
Final sale or clearance items.
3. How to Initiate a Return
Contact our customer support team at elourahome@outlook.com with your Order Number and the reason for the return.
If your return is accepted, we will provide you with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
4. Shipping Costs for Returns
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
5. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be automatically processed to your original payment method within 5 to 10 business days.
Please note that processing times may vary depending on your financial institution.
6. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us immediately at elourahome@outlook.com so we can evaluate the issue and make it right.
7. Contact Us
For any questions regarding returns or refunds, please reach out to us:
Email: elourahome@outlook.com